Privacy policy

We understand that booking online involves significant trust on your part. We value your trust and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Please read this policy to learn about our privacy practices. By visiting this website, you are accepting the practices described herein.

 

The Information We Collect From You

 

In General. We store any information you enter on our website or give to us in any other way. In order to purchase our products or services, it is necessary for you to disclose information that can identify you (“personal information”), including your first and last name, telephone number, postal and email addresses, fax number, billing information (such as credit card number, cardholder name, and expiration date) and other identifying information in order to process orders and provide customer service. You can choose not to provide information to us, but in general some information about you is required in order for you to book a tour or activity, complete a traveler profile, participate in a survey, ask us a question, or initiate other transactions on our site.

 

Tour Companion Information. When you make a reservation for someone else through this website, we will request personal information and tour preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through you.

 

Automatic Information. We automatically collect some information about your computer when you visit this website. For example, we collect your IP address, web browser software (such as Firefox, Internet Explorer, or Safari), and referring website. We also may collect information about your online activity, such as tours viewed and bookings made. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud. We also use cookies (as discussed below) to collect information about the performance and usability of our websites.

 

How We Use Your Information

 

We use the information you provide about yourself and your companions when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the tour bookings you conduct on our site. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with tour and activity confirmation and updates; to manage your account, including processing bills and providing notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms and Conditions of Use; and as otherwise described to you at the point of collection. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. Finally, we never use nor share the personal information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

 

Cookies

 

“Cookies” are pieces of information that are stored by your web browser on your computer’s hard disk (if your web browser permits) for record-keeping purposes. Cookies in and of themselves only identify your computer; they do not personally identify you.

 

We make limited use of cookies to store your preferences, record session information, collect information on how you visit and access our websites, and to tailor our web pages to your needs. For example, cookies allow you to make selections for your itinerary and enter information once and not have to enter it again when returning to our website.

 

We do not use cookies to identify specific users for marketing purposes; we do not match cookies to your purchase information; and we do not use cookies to track your movements after leaving our website.

 

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether; however, turning off cookies will limit your use of our website.

 

How We Protect Your Information

 

We want you to feel confident about using this website to make tour arrangements, and we are committed to protecting the information we collect. In addition, we use PAYPALL  when transmitting your paymments,  system to help prevent unauthorized persons from gaining access to your information.

 

Children's Policy

 

This is a general audience website and no part of our website is structured to attract anyone under 13 years of age. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.

 

How You Can Correct Your Information

 

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

 

 To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

 

Our Policy On External Links

 

This website may offer links to other websites. Those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

 

Changes To This Privacy Policy

 

We know that our business will continue to evolve as we introduce new products and as such we may update this Privacy Policy in the future. We will post any changes to this Privacy Policy on this website. We will only use your personal information in accordance with the Privacy Policy in effect at the time we collected your personal information.

 

Contact Us

 

If you have questions or concerns about this Privacy Policy, please email us at contact@ilhagrandetours.com.